
Why We Charge a Diagnostic Assessment Fee — and What It Covers
What a device assessment actually involves, what the diagnostic assessment fee covers, when it’s credited against a repair, and why it applies whether or not you proceed.
We’re the people behind 73inc. Real people. And honestly, our goal is pretty simple. We want to take a little pressure off when your tech starts acting up. Because when a device fails, it never happens at a good time. It’s annoying. It’s stressful. Sometimes it’s downright overwhelming. We get that, probably because we’ve been there too.
Our team has spent years working hands-on with Apple devices, but we don’t treat problems like checklists. There’s always a person behind the screen, waiting, worried, hoping it’s not as bad as it feels. So we slow things down. We explain what’s happening in plain language. We talk through your options, no rushing, no pushing, just honest advice so you can decide what makes sense for you.
Through our content, we share what we see every day. Practical tips, small insights, real fixes. Nothing flashy. Just helpful guidance to help you feel a bit more confident and supported with your tech.

What a device assessment actually involves, what the diagnostic assessment fee covers, when it’s credited against a repair, and why it applies whether or not you proceed.

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Trusted by Auckland customers
Verified customer reviews imported directly from the 73inc Google Business Profile.
Posted on Google![]()
John MorrisTrustindex verifies that the original source of the review is Google.
Excellent service and very helpful in explaining the mysteries of IT to a novice! My Mac is now working well and fixed within a few hours. Much appreciated. John MPosted on Google![]()
Bruce JarvisTrustindex verifies that the original source of the review is Google.
Great service, very fast, I was concerned my laptop would be out of action for a few days, fixed overnight.Posted on Google![]()
Arthur HintzeTrustindex verifies that the original source of the review is Google.
I had a great all round experience with this Team, without exception, they care about their Customers. The repair time was very quick. I will definitely be using their services again. Thanks.Posted on Google![]()
Michael O'BrienTrustindex verifies that the original source of the review is Google.
Professional and very efficient!Posted on Google![]()
Daniel BairdTrustindex verifies that the original source of the review is Google.
Great service! Would recommendPosted on Google![]()
ATTrustindex verifies that the original source of the review is Google.
Great service, highly recommend. Enzo took the time to explain things and go through everything with me. Quick service. ThanksPosted on Google![]()
Tom StevensonTrustindex verifies that the original source of the review is Google.
Enzo was incredible. Compassionate, expert advice and went above and beyond to make sure I was happy with the outcome. Thanks again team!Posted on Google![]()
Corban EastwoodTrustindex verifies that the original source of the review is Google.
My experience at 73inc was nothing short of exceptional. They fixed my laptop in a timely manner while answering any questions I had in relation to the repair which made me feel very comfortable that I was working with professionals. A very high level of service you don't see as much these days, would recommend them for any technology repairs. Thanks.Posted on Google![]()
Kiri LightfootTrustindex verifies that the original source of the review is Google.
Thanks so much, 73inc. When my computer died, I was dreading getting a new one and transferring everything. You sorted it all out for me in a day—saving the data I was scared to lose. Great customer service.