
Why We Charge a Diagnostic Assessment Fee — and What It Covers
What a device assessment actually involves, what the diagnostic assessment fee covers, when it’s credited against a repair, and why it applies whether or not you proceed.
We’re the people behind 73inc. Real people. And honestly, our goal is pretty simple. We want to take a little pressure off when your tech starts acting up. Because when a device fails, it never happens at a good time. It’s annoying. It’s stressful. Sometimes it’s downright overwhelming. We get that, probably because we’ve been there too.
Our team has spent years working hands-on with Apple devices, but we don’t treat problems like checklists. There’s always a person behind the screen, waiting, worried, hoping it’s not as bad as it feels. So we slow things down. We explain what’s happening in plain language. We talk through your options, no rushing, no pushing, just honest advice so you can decide what makes sense for you.
Through our content, we share what we see every day. Practical tips, small insights, real fixes. Nothing flashy. Just helpful guidance to help you feel a bit more confident and supported with your tech.

What a device assessment actually involves, what the diagnostic assessment fee covers, when it’s credited against a repair, and why it applies whether or not you proceed.

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Trusted by Auckland customers
Verified customer reviews imported directly from the 73inc Google Business Profile.
Posted on Google![]()
Mikey LougheedTrustindex verifies that the original source of the review is Google.
I walked into 73inc 9 years ago and I have never left. From cell phones that the kids have broken to computers that have stopped working on me. Enzo and his crew have never let me down. My computer died 3 months ago. Enzo stayed open till 8;30pm just for me. I was in trouble, I left that night with a working computer ready for the next day. That is the customer service that keeps me going back that just doesn't exist in any where else.Posted on Google![]()
Ross Alaine OrtileTrustindex verifies that the original source of the review is Google.
I highly recommend Enzo! He provided fast, friendly, and amazing service. My laptop had a battery issue, and he fixed it quickly. So far, my laptop has been working perfectly, and the new battery is working great as well. He was very helpful and made the whole process easy and hassle-free. I’m very happy with the service and would definitely recommend him to anyone who needs laptop repairs. Thank you so much, Enzo! 😊Posted on Google![]()
B CTrustindex verifies that the original source of the review is Google.
Great Service, my iphone stopped working and 73inc had it fixed within the day. The owner is super nice, he could have tried to up-sell but I felt he gave me honest advice with the least $ to spend. Highly recommend!Posted on Google![]()
Elizabeth BrookbanksTrustindex verifies that the original source of the review is Google.
73Inc is the only place to go for all computer / electronic requirements. The knowledge of staff and level of customer care is absolutely exemplary. I’m not fluent with technology and these guys assist me with patience and integrity. I know I am always getting the best product and solution for my requirements. I cannot rate 73Inc highly enough. Enzo is an absolute super star. We are so grateful to have found them and will continue to recommend their services to everyone looking for THE BEST level of customer care, value and product knowledge. Thank you 73Inc. Sincerely!Posted on Google![]()
Lola RobinsonTrustindex verifies that the original source of the review is Google.
Such an easy and efficient service, helpful education and I think reasonable prices!Posted on Google![]()
Fred MahadayaTrustindex verifies that the original source of the review is Google.
⭐⭐⭐⭐⭐ I just had my daughter’s MacBook screen repaired here and I’m really impressed with the service. The repair was done much faster than I expected, and I’m very happy with the result. A special thanks to Enzo, who was very friendly, helpful, and professional throughout the whole process. He explained everything clearly and made the experience easy and stress-free. Fast, reliable, and professional service. I’m very satisfied and would definitely recommend 73inc to anyone looking for a MacBook or Apple device repair in Auckland. Thank you, Enzo and the team!Posted on Google![]()
Martin BuisTrustindex verifies that the original source of the review is Google.
Good service, and able to support older Macs. They were prompt and provided excellent updatesPosted on Google![]()
Will LuxtonTrustindex verifies that the original source of the review is Google.
It was a fantastic experience dealing with 73 inc. They responded immediately to my inquiry, and provided all the information I needed for my MacBook Air repair. I dropped it off late in the afternoon and it was ready first thing the next day. They were very proactive in keeping me up-to-date with the repair status, and provided an amazing service. Will happily use them again!